CPHQ (Certified Professional Healthcare Quality)

Becoming a Certified Professional Healthcare Quality (CPHQ) could be one of the best career moves for any physician, nurse, healthcare executive, or any other member of the healthcare team involved in quality management, performance improvement, risk management, infection control and prevention and health information.

The National Association for Healthcare Quality (NAHQ) is a professional association dedicated to the advancement of the profession of healthcare quality and patient safety and the individual professionals working in the field.

Founded in 1976, NAHQ has more than 10,000 quality and patient safety professionals working in healthcare settings both nationally and internationally. These professionals drive the delivery of vital data for effective decision making in healthcare systems by combining technology with their unique expertise in quality management.

*The granting of the CPHQ credential recognizes professional and academic achievement by individuals in the field of healthcare quality management at all employment levels and in all healthcare settings. The comprehensive body of knowledge includes:

(1) management and leadership.

(2) information management.

(3) performance, quality measurement and improvement.

(4) patient safety.

– Since the first examination was administered by the HQCB in 1984, more than 16,000 professionals from a wide variety of educational and employment backgrounds have registered for the CPHQ examination, with more than 11,000 achieving certified status. There are currently over 7,400 active CPHQ’s worldwide.

– The granting of CPHQ status by participating in this international voluntary certification program recognizes the person who achieves this as a world class healthcare quality professional. It is an achievement to be proud of and is truly the mark of distinction in healthcare quality.

*At the conclusion of this workshop, the participants shall be able to:

–  Understand the content components on the CPHQ exam.

– Learn and review the sections of CPHQ exam.

–  Begin to study the content that is included on the CPHQ exam.

– Those who wish to expand existing quality management skills.

– The quality and performance of managers and analysts.

– Hospital managers to hone their skills and update their knowledge.

– For those who are preparing for the exam CPHQ.

– This course is designed as an adjunct to preparation of exams CPHQ.

*The objectives of the certification program for quality management professionals are to:

– Promote professional standards and improve the practice of quality management.

– Give special recognition to those professionals who demonstrate an acquired body of knowledge and expertise in the field through successful completion of the examination process.

– Identify for employers, the public and members of allied professions individuals with acceptable knowledge of the principles and practice of healthcare quality management.

– Foster continuing competence and maintain the professional standard in healthcare quality management through the re certification program.

– Training 36 credit hours.

– Certified and Professional Instructors.

– Material + Questions.

–  Free Revision for each section.

– Free Quiz after each section.

– Re-attending the Course when needed without any charge.

– Catering Services.

– Certificate of attendance from CAMPUS Training.

*A certificate issued by The National Association for Healthcare Quality (NAHQ) upon passing the Exam.

*In addition a Certificate of Achievement will be awarded to those who faithfully attend, participate and successfully complete the Course.

I. Management and Leadership:

A. Strategic:

1. Facilitate development of leadership values and commitment to quality.

2. Facilitate program/project development and evaluation (e.g., risk register, enterprise risk management, patient safety, infection prevention and control, new service lines).

3. Facilitate assessment, development, and design of the organization’s quality culture.

4. Facilitate or participate in organization-wide strategic planning.

5. Link performance/quality improvement activities with strategic goals.

6. Identify customer/supplier relationships (internal and external).

7. Facilitate or participate in developing an organizational vision and mission statement.

8. Identify performance measures/key performance/ quality indicators (e.g., balanced scorecards, dashboards).

9. Participate in the integration of environmental safety programs within the Organization (e.g., air quality, infection control practices, building, hazardous waste).

10. Determine applicability of performance improvement models (e.g., PDCA, Six Sigma, and Lean).

11. Facilitate evaluation and/or selection of appropriate accreditation or recognition program(s).

12. Demonstrate financial benefits of a quality program.

13. Lead and facilitate change within the organization.

14. Integrate the results of the performance/quality improvement process into Strategic planning for the organization.

B. Operational:

1. Facilitate establishment of a performance/quality improvement oversight group (e.g., Quality Council, Steering Council, QM Committee, Patient Safety Committee and Clinical Governance Committee).

2. Identify champions (e.g., stakeholders, process owners, quality and patient safety).

3. Communicate organizational values and commitment to staff.

4. Interact with external quality consultants (i.e., subject matter experts).

5. Coordinate survey processes (i.e., accreditation, license, or equivalent).

II. Information Management:

A. Design and Data Collection:

1. Maintain confidentiality of performance/quality improvement records and reports.

2. Organize information for committee meetings (e.g., agendas, reports and minutes).

3. Use epidemiological principles in data collection and analysis.

4. Assess customer needs/expectations (e.g., surveys, focus groups, teams) to ensure the voice of the customer is heard.

5. Perform or coordinate data inventory listing activities (i.e., availability of data from various sources).

6. Perform or coordinate data definition activities.

7. Perform or coordinate data collection methodology (e.g., qualitative, quantitative).
B. Measurement and Analysis:

1. Facilitate the use of process analysis tools to display data (e.g., fish bone, Pareto chart, run chart, scatter diagram, control chart).

2. Use basic statistical techniques to present data (e.g., mean, standard deviation).

3. Use or coordinate the use of statistical process control components (e.g., common and special cause variation, random variation, trend analysis).

4. Interpret data to support decision making (e.g., benchmarking, outcome data).
 C. Communication:

1. Interact with staff regarding quality issues (e.g., patient issues, service delivery, human resources).

2. Compile and write performance/quality improvement reports.

3. Coordinate and promote the dissemination of performance/quality improvement information within the organization.

4. Participate in public reporting activities (e.g., organizational transparency, website content, ensuring accuracy).

5. Facilitate communication with accrediting and regulatory bodies.

III. Performance/Quality Measurement and Improvement:

A. Planning:

1. Facilitate establishment of priorities for performance/ quality improvement activities.

2. Facilitate development of performance/quality improvement action plans and projects.

3. Facilitate program development, evaluation, planning, projects, and activities.

4. Facilitate development or selection of process and outcome measures.

5. Facilitate evaluation/selection of evidence-based practice guidelines (e.g., for standing orders or as guidelines for physician ordering practice)

6. Facilitate or participate in the development of clinical/critical pathways or guidelines.

7. Aid in evaluating the readiness to apply for external quality awards.
B. Implementation and Evaluation:

1. Participate on performance/quality improvement teams (i.e., as a coordinator or team member/leader/ facilitator).

2. Evaluate team performance.

3. Facilitate or participate in the credentialing and privileging process.

4. Coordinate or participate in quality improvement projects.

5. Participate in the process of organizational reviews or audits for:

a. Safe medicine practices (medication usage evaluation).

b. Medical records.

c. Mortality and morbidity review.

d. Infection prevention and control processes.

e. Peer review.

f. Patient advocacy (e.g., patient rights, ethics).

g. Service quality (e.g., satisfaction results, complaints, employees).

6. Facilitate or participate in the process of departmental reviews (e.g.,Pathology, radiology, pharmacy, nursing)

7. Perform or coordinate risk management:  a. Risk identification b. Risk analysis and evaluation c. Risk prevention.
C. Education and Training:

1. Design organizational performance/quality improvement training (e.g., quality, patient safety).

2. Provide training on performance/quality improvement, program development, and evaluation concepts.

3. Evaluate effectiveness of performance/quality improvement training.

4. Develop/provide survey preparation training (e.g., accreditation, license, or equivalent).

IV. Patient Safety:

A. Strategic:

1. Facilitate assessment and development of the organization’s patient safety culture.

2. Identify applicability of external patient safety initiatives (e.g., regulatory, accreditation).

3. Facilitate the ongoing development and enhancement of a patient safety program.

4. Link patient safety activities with strategic goals  5. Integrate patient safety concepts within the organization.

B. Operational:

1. Contribute to development and revision of a written plan for a patient safety program (e.g., risk register).

2. Determine how technology can enhance the patient safety program (e.g., CPOE, BCMA/bar-coding, EMR, abduction/elopement security systems, human factors engineering).

3. Integrate patient safety initiatives into organizational activities.

4. Participate in the process of patient safety goals review.

5. Perform or coordinate risk management.

a. Incident report review b. Sentinel/unexpected event review c. Root cause analysis d. Failure mode and effects analysis.

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36 Credit Hours:

– One Lecture per week  ( 2 Months ).

– Two Lectures per week ( 1 Months).

Each of our instructors is a working professional from industry with at least 20 years of experience. They are senior project managers who bring a wealth of practical expertise to every workshop.

Speaking Languages:

( English / Arabic ).

– The CPHQ Exam Preparation Workshop is a must attend for healthcare quality professionals who are preparing for the CPHQ exam and those who want to expand their existing quality management skills. This course is designed as an adjunct to CPHQ exam preparation.

– Attendance provides no guarantee of successful completion of the CPHQ exam. It provides an opportunity for Quality Managers, Performance Analysts and Hospital Administrators to sharpen their skills and update their knowledge.